Service Desk Analyst (1st/2nd Line)

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Service Desk Analyst (1st/2nd Line), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

24bb3b5446b0

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

We're partnered with a global sports and gaming organisation, who are looking for a pro-active Service Desk Analyst to join them, in a supportive environment where your skills and career can flourish.

Your days will be action-packed as the company enters a period of innovation and growth, so we're looking for passionate, driven individuals to provide the highest levels of customer service!

Location: NW London (3-4 days per week onsite)

Your role will be to provide 1st and 2nd Line IT support, covering Incident Management, User support and System Maintenance.

Key Responsibilites:

• Responding to and resolving user issues via phone, email and chat
• Logging incidents and service requests in the service management tool
• Managing incident and request lifecycle
• Performing routine system checks and maintenance of tasks
• Assisting with software installations and updates
• Adhering to ITIL best practices for incident and problem management
• Documenting solutions and creating knowledge base articles

Ideally you'll have:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Proficiency in IT support and troubleshooting including hardware and software issues
• Familiarity with tools like Jira, Microsoft 365 and Microsoft azure AD

Sound like you? Please apply directly for more detail.