Service Desk Analyst

Job Description:

Logging requests on our ticketing system, prioritising them according to contractual requirements. Liaising with customers/staff and providing regular updates.

We are looking for an enthusiastic and motivated individual to join our team. This position is ideal for someone eager to learn and develop their skills.

Requirements:

• Willingness to learn and grow in your career.
• Good communication and organization skills.
• Ability to work effectively in a team.
• Basic computer skills are desirable.

Responsibilities:

• Assist with administrative and operational tasks.
• Answer calls and manage correspondence.
• Organize and maintain files and documents.
• Participate in projects and support daily activities.

Benefits:

• Transportation allowance.
• Meal allowance.
• Medical assistance.
• Training and professional development opportunities.