Service Desk Analyst

Daxis Web BV; West Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Analyst to join their dynamic team. In this role, you will be the first point of contact for IT-related issues, providing essential support to end-users while troubleshooting hardware and software problems. Your expertise will ensure that all incidents are resolved efficiently, contributing to high user satisfaction. With opportunities for growth and involvement in various IT projects, this position is perfect for those looking to advance their careers in a supportive environment. If you have a passion for technology and customer service, this is the role for you.

Qualifications

• Proven experience as a Service Desk Analyst or in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Respond to and resolve IT service requests and incidents via phone, email, and ticketing system.
• Provide first-line support for hardware, software, and network issues.

Skills

IT Support

Problem Solving

Communication Skills

Troubleshooting

Customer Service

Education

Relevant IT Certifications (e.g., CompTIA A+, ITIL)

Tools

Ticketing Systems

Windows Operating System

Mac Operating System

Job description

Keystream is working with a Public Sector organization looking to build their Service Desk Team. As a Service Desk Analyst, you will be the first point of contact for all IT-related issues and requests. You will provide technical support to end-users, troubleshoot hardware and software problems, and ensure that all incidents and requests are resolved in a timely and efficient manner.

Contract Details

Further details on this position are below:

• Onsite: 5 days per week in North London
• Duration: 1 month initial contract (with potential to extend)
• Hours: 3.75 hours per week
• Rate: £140 per day Inside IR35 (via an Umbrella Company)

Key Responsibilities:

• Respond to and resolve IT service requests and incidents via phone, email, and ticketing system.
• Provide first-line support for hardware, software, and network issues.
• Escalate complex issues to higher-level support teams as necessary.
• Maintain accurate records of all incidents and service requests in the ticketing system.
• Assist with the setup and configuration of new hardware and software.
• Provide excellent customer service and maintain a high level of user satisfaction.
• Participate in IT projects and initiatives as required.

Qualifications:

• Proven experience as a Service Desk Analyst or in a similar IT support role.
• Previous Public Sector experience.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common software applications and networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.