Service Desk Analyst

A leading Metals company is looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands-on support to over 4000 users. You will act as the first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary.

You will be familiar with:

• Windows and MacOS operating systems
• Office 365 and its cloud services (OneDrive, SharePoint)
• Experience with Active Directory/Azure AD
• Knowledge of Intune including MDM solution
• Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN, etc.)
• Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.)

This role is office-based (just near IKEA) and will include working on Saturday, with additional pay once a month!