Service Desk Analyst

Arqiva; United Kingdom; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A major telecommunications company in the UK is seeking an IT Service Desk Analyst to provide support for a variety of systems and applications. This hybrid role offers flexibility with 2-3 days in the office per week. Ideal candidates will have experience in IT support and proficiency with Service Management tools, ensuring excellent customer service delivery. The position comes with extensive training and development opportunities, as well as a competitive benefits package.

Benefits

Training and Development

Private Medical Insurance

25 days annual leave

Life insurance

Flexible benefits and discounts

Responsibilities

• Serve as a single point of contact for incident triage, diagnosis, escalation, and resolution.
• Provide technical support for platforms such as Active Directory, Azure, VMware, O365.
• Deliver excellent customer service across all channels.

Skills

Experience providing IT support

Proficiency with Service Management tools

Knowledge of standard IT systems

Education

ITIL Foundation certification

Tools

Active Directory

Azure

VMware

O365

ServiceNow

Job description

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IT Service Desk - analyst offering support for a wide array of systems and applications. This role works within a small team providing IT support for our wider business, which includes corporate and external customers. Primary support is delivered remotely over the phone.

Location - Crawley Court, Winchester.
Role is hybrid, combining home working and office presence (2-3 days per week in the office).

Total Package

• Training and Development
• Opportunities for career advancement in areas such as 2nd/3rd line support, platform engineering, and desktop engineering
• Private Medical Insurance
• 25 days annual leave
• Life insurance
• Access to flexible benefits including discounts on major brands, wellness and employee assistance programs, gymflex, buy and sell annual leave, travel and dental insurance

Must Haves:

• Experience providing IT support
• Proficiency with Service Management and diagnostic tools
• Knowledge of supporting standard IT systems and technologies used in business

Key Responsibilities:

• One week in four includes a full week of on-call duties
• Serve as a single point of contact for customers, handling incident triage, diagnosis, escalation, and resolution
• Provide technical support for platforms such as Active Directory, Azure, VMware, O365, ServiceNow, and others
• Deliver excellent customer service across all communication channels
• Maintain accurate and up-to-date service records
• Manage and complete service requests
• Create and maintain IT documentation
• Contribute ideas for continuous improvement

Qualifications:

ITIL Foundation certification is advantageous but not required.

We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. Our services shape the future of connectivity by delivering media and data seamlessly, whether to your TV, radio, or smart meter.

With a rich history and innovative future, we lead the transition of global media distribution to cloud-based solutions and develop scalable solutions for emerging connectivity sectors. Join us to develop and grow your career.

Why Arqiva? Reward. Connection. Growth.

We support your growth both professionally and personally. Our rewards and benefits extend beyond salary, offering opportunities to connect with colleagues and make a difference in communities. We are committed to your career development, whether you aim to specialize or advance to leadership roles.