Service Desk Analyst

Reed; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology recruitment firm in Swindon is seeking an IT Support professional to log incidents, manage calls, and troubleshoot various technologies. The ideal candidate should have IT support experience and strong communication skills. This is a temporary position with the potential for permanence. The role will require on-site attendance three days a week, offering a dynamic environment in a technology-focused setting.

Qualifications

• Experience in IT support and managing calls effectively.
• Ability to troubleshoot various technologies.
• Excellent communication and desire to assist.

Responsibilities

• Log IT incidents and service requests using the ticket system.
• Manage calls with high-quality standards.
• Perform remote troubleshooting through diagnostic techniques.
• Support a variety of technologies including phones and laptops.
• Escalate major incidents to IT management.

Skills

IT support experience

Communication skills

Troubleshooting

Tools

Microsoft Dynamics

Office 365

Audio Visual systems

Job description

GBP14.29ph (Temporary - Permanent for the right candidate) Swindon - on site 3 days per week ( ?NON - NEGOTIABLE ?)? 35 hours per week

Are you passionate about technology and love helping others? Do you have some IT support experience but looking for your next opportunity in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!

The role

• Efficiently log IT incidents and service requests using our ticket system.
• Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
• Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
• Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
• Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
• Maintain excellent communication skills and a strong desire to assist others.