Service Desk Analyst

CPS Group; Swansea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services provider based in Swansea is seeking a Service Desk Analyst for an initial 6-month contract. The ideal candidate will excel in customer service and possess strong IT knowledge, particularly with Windows 10 and 11. Responsibilities include assisting with device upgrades and supporting IT projects. This is an on-site role inside IR35.

Qualifications

• Excellent customer facing skills are required.
• Strong general IT knowledge and troubleshooting capabilities.
• Previous experience in a Microsoft Azure environment is preferred.

Responsibilities

• Assist with replacing and updating Windows 10 devices.
• Help with re-imaging to Windows 11 using MDT and SCCM.
• Support various IT project work as needed.

Skills

Customer service skills

General IT knowledge

Troubleshooting skills

Experience with Windows 10/11

Experience with MDT

Experience with SCCM

Basic understanding of Networking

Basic understanding of Active Directory

Basic understanding of Group Policies

Job description

My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract.

The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible to reach a resolution.

The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM.

The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well as ideally a basic understanding of computer networks, active directory, and group policies to help carry out the upgrade work.

They may also be required to assist with other IT project work.

* Service Desk Experience

* Broad IT Knowledge

* Windows 10 / 11

* MDT

* SCCM

* basic understanding of Networking / AD / Group policies

This role is based in Swansea for an initial 6 months, inside IR35, standard working hours.