Service Desk Analyst

Praxis Tech; St Albans; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career development

Hands-on Microsoft tech

Vibrant team

IT experience

Job summary

Spreadex is an iGaming operator headquartered in St Albans, UK with 143 employees. The Service Desk Analyst will prioritise and respond to IT support tickets from multiple channels including email, phone, chat, and walk-ups, and will manage Exchange servers, Active Directory, Entra ID, Intune, SCCM, and Office/O365 apps.

You will join a supportive IT team, gain hands-on experience with enterprise Microsoft technologies, and develop your career in a vibrant business.

Qualifications

• Excellent written and verbal communication.
• Strong organisational skills.
• Ability to prioritise tickets across multiple channels.

Responsibilities

• Respond to IT support tickets from multiple channels (email, phone, chat, walk-ups).
• Manage Exchange servers (Exchange 2019/Online) and Admin Active Directory/Group Policy.
• Admin Entra ID, Intune and SCCM.
• Manage Office 365 apps including Teams.
• Maintain Microsoft Defender security posture.

Skills

IT support

Ticketing

Communication

Prioritisation

Tools

Exchange

Active Directory

Entra ID

Intune

SCCM

Office 365

Teams

Microsoft Defender

Job description

The Service Desk Analyst will prioritise and respond to IT support tickets from multiple channels including email, phone, chat, and walk-ups. The role involves managing Exchange servers, Active Directory, Entra ID, Intune, SCCM, Office/O365 applications, and Microsoft Defender for the IT Department.

About Spreadex

Spreadex is an iGaming operator headquartered in St Albans, UK with 143 employees. The company operates within the sports betting and trading sector, offering technology solutions and services within the vibrant iGaming industry.

Estimated Benefits

• Career development alongside established technology leaders
• Hands-on experience with enterprise Microsoft technologies
• Work within a vibrant and established business
• Opportunity to gain and deepen IT experience
• Supportive IT team environment

Benefits are estimated based on company size, sector, and role description as specific benefits were not detailed in the post.

Original LinkedIn Post

The Spreadex IT Team are #hiring!Are you a Service Desk Analyst with knowledge and passion in IT and technology?We are looking for a bright and hard-working Service Desk Analyst to join our IT Department. This position requires an individual with excellent written and verbal communication, good organisation and prioritisation skills.You will prioritise and respond to tickets that come from multiple channels such as email, phone, chat, and walk-ups.You'll get to work on:- Exchange server admin (Exchange 2019 & Exchange Online)- Active Directory and Group Policy- Administration of Entra ID / Intune / SCCM- Office / O365 applications including Teams- Microsoft DefenderThis is a great opportunity to accelerate your career alongside established business and technology leaders, and gain / deepen your experience.If you're looking for a new and exciting opportunity within a vibrant team, follow this link to apply - https://lnkd.in/eQNVbpnUApply today or share this post with your network!#Spreadex #ServiceDeskAnalyst #IT