Next-Gen Service Desk Analyst: Microsoft 365 & Enterprise IT

Praxis Tech; St Albans; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career development

Hands-on Microsoft tech

Vibrant team

IT experience

Job summary

Spreadex is an iGaming operator headquartered in St Albans, UK with 143 employees. The Service Desk Analyst will prioritise and respond to IT support tickets from multiple channels including email, phone, chat, and walk-ups, and will manage Exchange servers, Active Directory, Entra ID, Intune, SCCM, and Office/O365 apps.

You will join a supportive IT team, gain hands-on experience with enterprise Microsoft technologies, and develop your career in a vibrant business.

Qualifications

• Excellent written and verbal communication.
• Strong organisational skills.
• Ability to prioritise tickets across multiple channels.

Responsibilities

• Respond to IT support tickets from multiple channels (email, phone, chat, walk-ups).
• Manage Exchange servers (Exchange 2019/Online) and Admin Active Directory/Group Policy.
• Admin Entra ID, Intune and SCCM.
• Manage Office 365 apps including Teams.
• Maintain Microsoft Defender security posture.

Skills

IT support

Ticketing

Communication

Prioritisation

Tools

Exchange

Active Directory

Entra ID

Intune

SCCM

Office 365

Teams

Microsoft Defender

Job description

Spreadex is an iGaming operator headquartered in St Albans, UK with 143 employees. The Service Desk Analyst will prioritise and respond to IT support tickets from multiple channels including email, phone, chat, and walk-ups, and will manage Exchange servers, Active Directory, Entra ID, Intune, SCCM, and Office/O365 apps.

You will join a supportive IT team, gain hands-on experience with enterprise Microsoft technologies, and develop your career in a vibrant business.