Service Desk Analyst

TN United Kingdom; St Albans; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Service Desk Analyst to join their vibrant team in St Albans. This role offers the chance to provide essential IT support to users while working in a dynamic environment. With a strong focus on communication and organisation, you'll help resolve technical issues and maintain systems. The company values diversity and offers a hybrid working model after 6 months, along with generous benefits including enhanced parental leave and private medical insurance. If you're passionate about IT and eager to grow your career, this opportunity is perfect for you.

Benefits

Competitive salary and bonus scheme

Hybrid working

25 days holiday, rising to 30 after 2 years

Enhanced parental leave

Contributory pension scheme

Private medical insurance

Discounts for gym membership

Discounts for travel

Discounts for cinema

Qualifications

• Prior experience in a Service Desk role is essential.
• Excellent communication and organisational skills are required.

Responsibilities

• Provide support to users via multiple channels including email and chat.
• Monitor and maintain computer systems and networks as needed.

Skills

Service Desk Support

Communication Skills

Organisational Skills

Problem Solving

IT Knowledge

Tools

Exchange Server (2019 & Online)

Active Directory

Group Policy

Entra ID

Intune

SCCM

Office 365

Job description

Social network you want to login/join with:

Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all of these services under one brand.

After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

ABOUT US

Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.

After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London.The role will have an option to introduce working from home after 6 months service.

ABOUT THE POSITION

We are seeking an enthusiastic and proactive Service Desk Analyst with knowledge and passion in IT and technology. This position requires an individual with excellent written and verbal communication, and good organisation and prioritisation skills.

The successful candidate will be providing support to our users. You will prioritise and respond to tickets that come from multiple channels such as email, phone, chat, and walk-ups. These are raised mostly by internal users, however you will be expected to communicate with our customers from time to time to help them resolve technical issues.

When required you will perform diagnostic and root cause analysis. In addition, you will be involved in the monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications.

ABOUT YOU

Requirements:

• Prior experience helping users in a Service Desk role
• Pro-active attitude with a desire to help people
• Excellent written and communication skills
• Good organisation and prioritising skills

You'll get to work on:

• Exchange server admin (Exchange 2019 & Exchange Online)
• Active Directory and Group Policy
• Administration of Entra ID / Intune / SCCM
• Office / O365 applications including Teams

BENEFITS

• Competitive salary and bonus scheme
• Hybrid working - 1 day per week working from home (after 6 months service). Up to 1 week fully remote per year (after 6 months service)
• 25 days holiday, rising to 30 after 2 years
• Enhanced parental leave
• Contributory pension scheme
• Private medical insurance scheme
• Discounts for gym membership, travel & cinema