Service Desk Analyst

FPSG Connect; Rushden; On-site; GBP 30,000 - 38,000; Full time

Job summary

A tech support company in the UK is looking for a Service Desk Analyst to resolve complex support cases and manage various incidents. The ideal candidate must have experience with Windows and hardware systems, demonstrating strong troubleshooting skills. The role requires proficiency in Microsoft technologies and knowledge of Active Directory. Interested applicants should contact Ciaran Ahern at 0131 270 6608 or via email.

Qualifications

• Previous experience supporting hardware systems and Windows operating systems.

Responsibilities

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritize, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Skills

Technical troubleshooting - hardware, software, network & security

Proficiency in the latest Microsoft technologies

Strong troubleshooting abilities with Microsoft Office and Windows desktops

Knowledge of Active Directory, Group Policy, and DNS

Job description

Overview

Ref: 111417

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Person Specification

Essential skills will include:

Previous experience supporting hardware systems and Windows operating systems

• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, 0131 270 6608 or [e-mail]

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware.If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process