Service Desk Analyst

Cooper Lomaz Recruitment Ltd; Peterborough; Hybrid; GBP 38,000; Part time

Job summary

A recruitment agency is seeking a motivated Service Desk Analyst for a hybrid role in Peterborough. You will provide 1st and 2nd line support to users, handle IT issues, and build and deploy desktops. Strong knowledge of Windows OS and Google Workspace, along with excellent customer service skills, are essential. This position involves late evening and night shifts, offering opportunities for challenge and growth.

Qualifications

• Previous experience in a 1st line support or IT service desk environment.
• Strong knowledge of Windows OS and Google Workspace.
• Confident communicator with excellent customer service skills.
• Comfortable working late evening and night shifts, including weekends.
• Experience with hardware builds or desktop support is desirable.

Responsibilities

• Providing 1st and 2nd line technical support to internal users.
• Handling and resolving a wide range of IT issues through the service desk.
• Building, imaging, and deploying desktops as part of project rollouts.
• Ensuring timely and professional responses to incidents and requests.
• Supporting both Windows and Google Workspace environments.

Skills

1st line support experience

Knowledge of Windows OS

Knowledge of Google Workspace

Excellent customer service skills

Comfortable working late evening shifts

Job description

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: 19.87 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week
Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)
Start: ASAP

Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users across various regions
• Handling and resolving a wide range of IT issues through the service desk platform
• Building, imaging, and deploying desktops as part of project rollouts
• Ensuring timely and professional responses to incidents and requests
• Supporting both Windows and Google Workspace environments
• Following established procedures and escalating issues when needed

What We're Looking For:

• Previous experience in a 1st line support or IT service desk environment
• Strong knowledge of Windows OS and Google Workspace
• Confident communicator with excellent customer service skills
• Comfortable working late evening and night shifts, including weekends on a rotation
• Experience with hardware builds or desktop support is desirable

This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth.

Apply now to secure your interview and start date.