Service Desk Analyst

Cooper Lomaz; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Service Desk Analyst to join their project-based team. This exciting role involves resolving technical IT issues at both 1st and 2nd line levels, with opportunities for hands-on tasks such as desktop builds. The position offers full training and support, ensuring you can develop your skills while providing essential support to international internal users. With a hybrid work model and a 6-month contract that is likely to extend, this is a fantastic opportunity for those looking to grow in the IT support field.

Qualifications

• Erfahrung im 1st Line Support und IT-Service-Desk ist erforderlich.
• Starke Kommunikationsfähigkeiten sind entscheidend für die Unterstützung internationaler Benutzer.

Responsibilities

• Technische IT-Probleme auf 1st und 2nd Line Level lösen.
• Beteiligung an praktischen Aufgaben wie Desktop-Bauten.

Skills

1st line support experience

IT Service Desk experience

Windows skills

Google skills

Strong communication skills

Supporting international internal users

Job description

Service Desk Analyst
Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)
6-month contract (likely to extend & paid weekly)

£19.87 / Hour – via an Umbrella Company.

37.5 hours per week – overtime available
Hours between Midday and Midnight
Weekend work is required on a rotational basis

Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds.

Key Skills:

• 1st line support experience
• Previous IT Service Desk experience (or similar)
• Strong Windows and Google skills
• Strong communication skills
• Supporting international internal users

Full training and support offered as well as progression opportunities.