Service Desk Analyst

Compass Group; Park Central; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food services company is seeking a full-time Service Desk Analyst to ensure smooth operations. The role involves resolving issues, collaborating with teams, and requires experience with Infor or similar applications. The ideal candidate will have excellent communication skills and project management abilities. The position offers competitive pay and numerous opportunities for professional development.

Benefits

Competitive pay

Learning and development opportunities

Qualifications

• Experience in Infor or similar WFM application environments.
• Project management skills are essential.
• Technical knowledge of performance management systems needed.
• Experience in contract catering or TUPE environments is preferred.

Responsibilities

• Resolving issues in a timely and professional manner.
• Providing a consistent, professional face for the programme.
• Working with cross-functional teams for issue resolution.
• Identifying and escalating risks and issues appropriately.

Skills

Resolving issues

Project management

Technical knowledge

Strong communication

Tools

Infor or similar WFM application

Job description

We are currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of operations at Compass Group UK on a full-time basis, contracted to 40 hours per week.

As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.

Here is an overview of your shift pattern:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat: Off
• Sun: Off

Could you bring your spark to Compass Group UK? Here is what you need to know before applying:

Your key responsibilities will include:

• Resolving issues in a timely and professional manner
• Providing a consistent, professional face for the programme
• Working with cross-functional teams to ensure issues are accurately identified and resolved
• Identifying and escalating any risks and issues where appropriate
• Recording learnings, cross-training, and knowledge sharing within the Our Time team to ensure legacy from development
• Supporting communication with sites and sectors

Our ideal Service Desk Analyst will have:

• Experience with Infor or similar WFM application environments
• Project management skills
• Technical knowledge of performance management systems and administration
• Cross-sector operational experience in contract catering or TUPE environments
• A drive for continuous improvement
• Strong communication abilities

As part of Compass, you'll help feed people, fuel progress, and forge connections across approximately 6,000 venues. Join us to grow your career with the industry leader, enjoy competitive pay, great perks, and unparalleled opportunities for learning and development at one of the UK’s largest businesses.

Job Reference: com/0907/344800/52528016/WJ #Central Functions

Compass Group UK&I is committed to fostering an inclusive environment where everyone can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and thrive — because diversity is our strength!