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Service Desk Analyst
In Technology Group
Nottingham
On-site
GBP 30,000
Full time
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Job summary
An expanding tech team is looking for a driven Service Desk Analyst to provide first-class support in Nottingham. This role offers a chance to be the first point of contact for IT queries, troubleshoot software and hardware problems, and collaborate with wider IT teams to ensure smooth operations. With a competitive salary and opportunities for career progression, this position is perfect for someone passionate about IT and eager to grow in a vibrant, tech-savvy environment. Join a company that values your contributions and offers a thriving workplace culture!
Benefits
Qualifications
- 1+ year experience in service desk/support roles is ideal.
- Strong communication skills and problem-solving abilities are essential.
Responsibilities
- Be the first point of contact for IT queries and resolve issues efficiently.
- Collaborate with IT teams to escalate and resolve complex cases.
Skills
Tools
Job description
Role: Service Desk Analyst
Location: Nottingham
Salary: 30,000
We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly.
What You'll Do:
- Be the first point of contact for IT queries - resolving issues efficiently.
- Troubleshoot and diagnose software/hardware problems.
- Collaborate with wider IT teams to escalate and resolve complex cases.
- Track and log incidents - ensuring top-notch customer satisfaction.
Why Join?
- Competitive Salary: 30,000 with performance-driven growth.
- Career Progression: Opportunities to upskill and advance within the company.
- Vibrant Culture: Work with a passionate, tech-savvy team in a thriving, modern environment.
- Location Perks: Central Nottingham office with easy access and great amenities.
Requirements:
- Problem solver with a passion for IT.
- Strong communicator who thrives in customer-facing roles.
- Experienced in service desk/support roles (1+ year ideal).
- Familiar with Windows, Office 365, and ticketing systems.
Ready to take the next step? Don't miss out - apply today and join a company that values your growth and success!
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