Service Desk Analyst

Lorien; North West Leicestershire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking Service Desk Analysts to join their IT support team. You will provide first-line technical support to over 65,000 colleagues, working from home four days a week and collaborating in the office one day. This role offers a chance to transition to a permanent position based on performance and includes six weeks of paid training.

Benefits

Opportunity to transition to a permanent role based on performance

Six weeks of paid training

Qualifications

• Previous service desk experience is advantageous.
• Strong communication skills, both written and verbal.
• Knowledge of Windows 10, Microsoft applications, Active Directory, and Exchange.

Responsibilities

• Provide a single point of contact for internal colleagues reporting IT issues.
• Diagnose and resolve technical issues using problem-solving skills.
• Gather technical information and assess business impact to minimize downtime.

Skills

Customer Service

Communication

Problem-solving

Windows 10

Active Directory

Microsoft Applications

Job description

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group, providing First line technical support to a user base of over 65,000 colleagues.

You will be part of a diverse team at the forefront of the bank's digital strategy, supporting colleagues via web-chat and telephone.

Work Arrangement: You will work from home 4 days a week, with the necessary equipment provided. One day a week, you will visit our new office with free parking to collaborate with the team.

What you will be doing:

1. Provide a single point of contact for internal colleagues reporting IT issues.
2. Diagnose and resolve technical issues using problem-solving skills and questioning techniques.
3. Gather technical information and assess business impact to minimize downtime for colleagues.

The Skills you will need:

• A passion for customer service.
• Strong communication skills, both written and verbal.
• Previous service desk experience and understanding of KPIs is advantageous.
• Knowledge of Windows 10, Microsoft applications, Active Directory, and Exchange (skills can be developed through training).

What we will offer in return:

• Opportunity to transition to a permanent role based on performance.
• Six weeks of paid training.

If you're interested and want to learn more, please apply now. IND_PC1

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio act as an Employment Business regarding this vacancy.