Service Desk Analyst

Crenlo do Brasil; North East; Hybrid; GBP 26,000; Full time

Job summary

A healthcare services provider in the UK seeks a Service Desk Analyst to ensure smooth IT operations. You'll handle IT incidents, provide exceptional customer service, and work in a supportive environment. Ideal candidates have IT service experience and a customer-centric mindset. Flexible working options are available, alongside generous leave and wellness benefits.

Benefits

Up to 30 days of leave plus birthday off

Wellness support services

Performance awards and incentives

Discounts & perks

Flexible working arrangements

Qualifications

• Experience supporting IT services, ideally using ITIL best practice.
• Good understanding of ITIL and service management processes.
• Strong attention to detail and accurate incident logging.

Responsibilities

• Log, categorize, and prioritize all IT incidents and service requests.
• Investigate and diagnose issues quickly, escalating when required.
• Notify users of changes, outages, or updates as required.

Skills

Customer-focused approach

Excellent communication skills

Attention to detail

Flexible mindset

Tools

Microsoft Operating Systems

Microsoft Office applications

Job description

Salary

Circa £26,000

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Information Technology

Date posted

21/07/2025

Job reference

REQ001952

Service Desk Analyst Circa £26,000

Newcastle, Hybrid Working

Responsibilities

Permanent Are you a problem-solving IT enthusiast with a passion for great customer service? Join us at Cora Health , where youll be at the heart of keeping our technology running smoothly, helping colleagues deliver life-changing healthcare every day. Join Our Team As a Service Desk Analyst , youll be the first point of contact for IT support across Cora Health. From resolving incidents and service requests to keeping colleagues updated, youll play a key role in restoring services quickly and ensuring our users have the best possible IT experience. Heres a look at your key responsibilities (full details are in the job description):

• First Point of Contact Log, categorise, and prioritise all IT incidents and service requests, resolving issues at first contact whenever possible.
• Problem Solver Investigate and diagnose issues quickly, escalating to 2nd or 3rd line support when required.
• Customer Champion Keep users informed, provide clear updates, and follow up with satisfaction checks to ensure great service.
• Communicator Notify users of changes, outages, or updates as required, ensuring clear and timely information.
• Service Improver Follow ITIL best practices, give feedback, and suggest improvements to enhance service delivery.
  
  

Youll join a friendly and supportive IM&T team, working closely with colleagues across the business and learning from experienced IT professionals who are passionate about great service and continuous improvement. About You We are looking for an organised and proactive Service Desk Analyst who enjoys helping people and solving technical issues. Youll bring:

• Experience supporting IT services, ideally using ITIL best practice A good understanding of ITIL and service management processes Excellent communication skills and a customer-focused approach Strong attention to detail and accurate incident logging A flexible and adaptable mindset, thriving in a fast-paced environment
  
  

Not essential but great if you have:

• Previous 1st line IT support experience in a Microsoft environment
• Strong knowledge of Microsoft Operating Systems & Office applications
• An ITIL Foundation certificate
  
  

This is a great opportunity if youre looking to develop your IT career in a supportive environment where your work directly helps healthcare teams deliver amazing care. What We Can Offer You At Cora Health , we believe investing in our people means better care for our patients. Alongside a competitive salary, youll enjoy:

• Generous Holidays Up to 30 days of leave plus your birthday off, with options to buy or sell additional days.
• Wellness Support GP appointments, physiotherapy, mental health support, and more.
• Recognition & Rewards Performance awards, incentives, and annual colleague recognition events.
• Discounts & Perks Benefits Hub, Blue Light Card, and other savings.
• Sustainability Perks Electric car scheme and Cycle to Work options.
• Flexible Working Hybrid arrangements to support work-life balance.
  
  

We are Cora Health Cora is a leading provider of community healthcare services in the UK, delivering MSK, diagnostic imaging, rehabilitation, persistent pain management, and more. We help people get back to their best or find a new way forward and were proud of the difference our teams make every day. Apply Today If youre a tech-savvy problem-solver with a passion for great service, wed love to hear from you. Apply now and start your IT career where it truly makes a difference.

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