Service Desk Analyst

Enable; Motherwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading charity organization in Motherwell is seeking a Service Desk Analyst to provide remote and deskside support. Responsibilities include troubleshooting and deploying hardware, managing ICT assets, and ensuring compliance with Mobile Device Management platforms. Ideal candidates will have experience with mobile deployment, Microsoft Suite, and Azure tools. This role offers competitive benefits and opportunities for professional development.

Benefits

Health cash plans

Employee Assistance Programme

Cycle to Work Scheme

Season Ticket Loans

Qualifications

• A minimum of 1 year of experience in a professional services environment.
• Methodical approach to resolving end users' issues.
• Ability to self-drive learning new technologies.

Responsibilities

• Provide remote and deskside support to users.
• Deploy mobile devices and troubleshoot related issues.
• Manage hardware deployment and returns.

Skills

Mobile deployment experience

Troubleshooting skills

Good time management

Communication skills

Organizational skills

Knowledge of Microsoft Suite

Experience with Azure

Experience with Intune

Experience with Exchange Admin

Job description

Salary circa £25,000pa (depending on experience)

Do you have experience of technical troubleshooting within a fast-paced professional environment?

The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns.

This is a varied role where you will have a range of responsibilities including:

• To build and deploy mobile phones to staff members and ensure compliance within our Mobile Device Management platform.
• Troubleshoot and remediate Mobile phone issues reported to the Service Desk
• Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly.
• To deploy apps to Android and Windows devices via the Intune deployment tool
• To build and configure laptops for staff members ensuring appropriate business software and security software and patches are installed before issue; maintain ICT’s Asset Management tools.
• To troubleshoot and remediate hardware faults with laptops engaging with Support partners if required.
• Understanding of Exchange Admin Centre including Mailboxes, Resources and delegation permissions
• To work with the preferred ICT supplier to troubleshoot printer and network issues.

The ideal candidate will have experience of mobile deployment including Android technologies, knowledge of Microsoft Suite and experience of Azure, Intune, Entra ID and Exchange Admin.

A full list of role responsibilities and required experience and skills can be found in the attached Job Description.

About You

Abilities, Skills and Knowledge

➢ A minimum of 1 years' experience, preferably within a professional services environment.

➢ Methodical in approach to resolving end user's issues and troubleshooting.

➢ Good time management, communication and organisational skills.

➢ Positive, enthusiastic and resilient manner - enjoys a challenge.

➢ Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements.

➢ Takes full accountability for actions taken and decisions made.

➢ Puts users first and can manage competing priorities.

➢ Self-driven to learn new technologies

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme*
• Season Ticket Loans*

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.