Service Desk Analyst

Summer-Browning Associates Ltd; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the IT sector is seeking a Service Desk Analyst for a 24-month assignment in Milton Keynes. The ideal candidate will have active SC clearance and a proven background in IT Service Desk support. Key responsibilities include 1st Line Support, incident triage, and collaboration with 2nd Line teams. Knowledge of Microsoft operating systems and remote working technologies is essential. This role offers hybrid working arrangements.

Qualifications

• Active SC clearance required.
• Proven background in IT Service Desk support.
• Strong understanding of SLAs and priority classifications.

Responsibilities

• Provide 1st Line Support in a Service Desk environment.
• Support End-User Computing and collaborate with 2nd Line teams.
• Triage and resolve incidents efficiently.

Skills

1st Line Support

Incident Management

Request Fulfilment

End-User Computing (EUC)

Microsoft Windows Server

Office 365

Networking Technologies

Tools

MSTSC

MSRA

iLO

Job description

Service Desk Analyst / 1st Line Support

Summer-Browning Associates is currently assisting our client in the Public Sector, who is seeking a Service Desk Analyst for a 24-month assignment.

Location: Milton Keynes / Hybrid Working

The ideal candidate will hold active SC clearance and have a proven background in IT Service Desk support, along with the following skills and experience:

• Experience in 1st Line Support, specifically within the Service Desk, Incident, and Request Fulfilment processes, as well as a strong understanding of priority classifications and SLAs.
• Experience supporting End-User Computing (EUC) and collaborating with 2nd Line teams.
• Experience in incident triage and resolution.
• Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
• Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. -

To apply, please submit your most recent CV for review.