Service Desk Analyst

Vero HR Ltd; London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A forward-thinking client in London is seeking a Service Desk Analyst to enhance their service team. This role involves being the first point of contact for end users, logging and resolving issues while ensuring professional communication. Ideal candidates will have strong communication skills and a passion for excellent service, alongside a willingness to learn. The position offers a competitive salary, hybrid working, and various employee benefits.

Benefits

Competitive Salary

Hybrid working

Private medical insurance

Pension scheme

Life cover

Shopping discounts

Cycle to Work scheme

Company-paid travel for training

Qualifications

• Experience in a client-facing or service desk role is desirable.
• Great written and verbal communication skills.
• Strong organisation and time management skills required.

Responsibilities

• Act as the first point of contact for end users.
• Ensure issues are logged, managed, and resolved in time.
• Handle client queries in a professional and friendly manner.

Skills

Client-facing experience

Communication skills

Organisation and time management

Team player

Customer service experience

Microsoft Office

Job description

We’re working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you

• Experience in a client-facing or service desk role (desirable, not essential)
• Great communication skills – written and verbal
• Strong organisation and time management
• A team player who can build positive relationships with colleagues and clients
• Passion for delivering excellent service
• Confident with Microsoft Office (Word, Excel, Outlook etc.)
• ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

• Competitive Salary
• Hybrid working (home and office)
• Private medical insurance (after probation)
• Pension scheme (matched up to 5%)
• Life cover
• Shopping discounts and wellbeing support
• Cycle to Work scheme + shower facilities at the city office
• Company-paid travel and accommodation for training/meetings when needed

Why apply?

This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.