Service Desk analyst

Just IT Recruitment; London; Hybrid; GBP 35,000; Full time

Job summary

A Managed Service Provider in London is seeking an Onsite & Remote IT Support Technician to be the primary contact for client IT issues. Responsibilities include client engagement, project management, and technical support. Strong communication skills and proficiency in networking hardware are essential. This role offers a salary of £35,000 and requires on-site work across London.

Qualifications

• Exceptional written and verbal communication skills.
• Experience managing both PCs and Macs in a business environment.
• Familiarity with managing Office 365 or G Suite environments.
• Strong understanding of TCP/IP protocols.
• Experience with firewalls and security software.
• Prior experience in the hospitality sector is beneficial.

Responsibilities

• Engage directly with clients, offering IT solutions.
• Oversee projects from diagnostics to resolution.
• Handle desktop, application, and network support.
• Work with networking hardware and protocols.
• Collaborate with third-party teams for troubleshooting.

Skills

Communication

Networking knowledge

Experience with both PCs and Macs

Cloud management (Office 365 or G Suite)

Security software

Customer service

Tools

TCP/IP

UniFi

Aruba

Cisco

Job description

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Onsite & Remote IT Support Technician

Location: Central London

Salary: £35,000

About the company

Our client is a well-established Managed Service Provider based in Central London.

Position Overview

You'll be the primary point of contact for clients, providing both on site and remote support.This role is for someone who enjoys both desk work and outgoing meeting clients.

Responsibilities

• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.

Candidate Requirements

Essential Skills and personal qualities

• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience with managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.

This role mainly works with small businesses across London, you won't be touching security or client servers (In house servers in place).You'll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.

Apply now to Just IT or email [e-mail] and we will review your application.If you are suitable for the role, we will be in contact to discuss this opportunity.