Service Desk Analyst

Just IT; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A Managed Service Provider in Central London is seeking a dedicated IT Support Specialist to provide on-site and remote support to clients. The ideal candidate will have exceptional communication skills, experience managing PCs and Macs, and a solid understanding of networking and security protocols. This role involves engaging with small businesses across London, ensuring smooth IT operations and successful project management.

Qualifications

• Exceptional communication skills.
• Tech-savvy with experience managing PCs and Macs.
• Familiarity with cloud environments like Office or G Suite.
• Knowledge of networking hardware and TCP/IP protocols.
• Experience with firewalls and security technologies.

Responsibilities

• Engage directly with clients to support IT-related issues.
• Oversee projects from diagnostics to resolution.
• Handle desktop, application, and network support.
• Work with networking hardware, ideally UniFi, Aruba, and Cisco.
• Collaborate with third-party technical teams for troubleshooting.

Skills

Exceptional written and verbal communication skills

Experience managing both PCs and Macs

Familiarity with Office or G Suite

Proficient in networking hardware

Understanding of TCP/IP protocols

Experience with firewalls and security software

Prior experience in the hospitality sector

Job description

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Our client is a well-established Managed Service Provider based in Central London.

Position overview

You’ll be the primary point of contact for clients, providing both on-site and remote support. This role is suited for someone who enjoys both desk work and meeting clients face-to-face.

Key Responsibilities

• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with training provided.

Candidate Requirements

Essential Skills and Personal Qualities

• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and troubleshooting skills.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.

This role primarily works with small businesses across London. You will be visiting client sites from day one for patching and crimping, so strong customer service skills are essential.

Apply now to Just IT. We will review your application and contact suitable candidates to discuss this opportunity.