Service Desk Analyst

context recruitment; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading construction engineering business in London is seeking a proactive Service Desk Engineer for a 3-month initial contract. The role includes managing service tickets, configuring IT equipment, and providing support for various software and hardware, all within a hybrid work setup.

Qualifications

• Solid understanding of helpdesk responsibilities and workflows.
• Experience in managing and prioritizing ticket queues.
• Able to work effectively under pressure.

Responsibilities

• Logging tickets and managing through to resolution.
• Installation and configuration of new hardware, software, and services.
• Providing technical support across multiple platforms.

Skills

Windows OS Support

Active Directory

Office 365 Admin

Microsoft Teams

AV Products Support

Networking Concepts

Job description

Service Desk Engineer - London

3 month initial contract

£325 - £375 p/d (inside IR35)

IT department within a leading construction engineering business seeking a highly proactive and analytical Service Desk Engineer for an initial 3 month contracts.You'll be based from a central London location - 4 days per week onsite, 1 day working from home.

Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

You'll require experience supporting the following:

- Windows OS Support (Windows 10)

- Active Directory and Office 365 Admin

- Microsoft Teams

- Supporting AV products

- Ideally an understanding of web gateway filtering.

- An understanding of networking concepts including support of VPN's

- Experience working on a Service Desk / management and prioritization of ticket queues.