Service Desk Analyst

B&M Retail Limited; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job description

At B&M, we are dedicated to providing excellent IT service to all our colleagues across our Support Centre, Stores, and Distribution Centres. We’re currently looking for a Level 1 Service Desk Analyst to be a key part of our team, ensuring seamless support for our diverse workforce.

If you have a passion for technology, problem-solving, and customer service, we’d love to hear from you!

The day to day role will:

• Provide Technical Support to the B&M user base
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take Ownership of user problems and be proactive when dealing with user issues
• Ensure all issues are logged on the call logging system and manage call to completion
• Allocate more complex issues to the relevant IT resolver group
• Arrange and manage external technical support when required
• Assist with desktop support, departmental desk moves

To be successful you will have:

• Strong knowledge of IT systems; equipment and software, with analytical and problem-solving skills
• Experience in providing 1st line support to a large user base across multiple sites, ideally within a retail business
• The ability to deal with a variety of different support issues, with varying degrees of urgency
• The ability to work well under pressure, alongside colleagues to support the business community effectively
• Excellent telephone manners and communication skills
• Strong problem-solving skills and a motivation to provide the best possible service to the customer throughout the support process
• The ability to communicate on all levels whilst establishing and maintaining positive working relationships
• Excellent attention to detail and high levels of accuracy

We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!

Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

If this sounds like the ideal role for you - we want to hear from you…apply today!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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