Service Desk Analyst

Daxis Web BV; Leeds; On-site; GBP 1,000; Full time

Job summary

A leading company seeks a Service Desk Analyst to provide first-line technical support for the NHS IT team. This role is essential for maintaining IT systems that support patient care, involving responsibilities such as diagnosing IT issues, tracking incidents, and ensuring customer satisfaction. Required qualifications include a background in IT support, knowledge of NHS systems, and IT certifications. This position is onsite, Monday to Friday, and offers a competitive daily rate.

Qualifications

• Previous experience in an IT support or service desk role, preferably in NHS.
• Strong knowledge of Windows and NHS systems.
• Ability to work independently and in a team.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Diagnose and resolve IT issues efficiently.
• Log and track incidents using IT management tools.

Skills

Problem-solving

Communication

Customer service

Education

IT certifications (e.g., CompTIA A+, ITIL Foundation)

Tools

IT service management tools (e.g., Freshservice, ServiceNow, Jira)

Job description

About The Role

We are looking for a Service Desk Analyst to join our NHS IT team, providing first-line technical support to staff across the organisation. You will play a crucial role in ensuring the smooth operation of IT systems that support patient care.

Key Details

• 5 days per week onsite in North London
• £140 per day (Paid weekly)
• Inside IR35
  
  

Key Responsibilities

• Act as the first point of contact for IT-related queries via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Log and track incidents using an IT service management tool, ensuring timely resolution.
• Escalate complex issues to higher-level support teams when necessary.
• Provide excellent customer service, ensuring user satisfaction.
• Assist with system maintenance, updates, and IT documentation.
• Support NHS-specific applications and ensure compliance with data security protocols.
  
  

Requirements

• Previous experience in an IT support or service desk role, preferably within the NHS or healthcare sector.
• Strong knowledge of Windows, NHS systems, and common enterprise applications.
• Familiarity with IT service management tools (e.g., Freshservice, ServiceNow, Jira).
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
  
  

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