Service Desk Analyst

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Sector: Construction and Building Services

Role: Assistant

Contract Type: Permanent

Hours: Full Time

The Vacancy

Wates Group are looking for a Service Desk Analyst to join the team, being the first point of contact for the Wates business for IT incidents and requests. This would be through phone calls and emails where you will be responsible for attempting to resolve the issue in the first instance.

ABOUT THE ROLE

To be successful in the role you will already hold an ITIL v3 Foundation Certificate and impressive knowledge of Microsoft products and AD. You should also be able to demonstrate an ability to learn new products and have worked in a similar role.

As a Service Desk Analyst, you will:

1. Be logical and methodical in your fault finding
2. Identify and escalate high priority incidents with third parties to restore service and deliver requests
3. Exhibit excellent written and verbal skills
4. Lead role in managing suppliers and ensuring that we get the best value and performance with them
5. Ability to listen, question and explain non-technical information so it is understood

WHAT WE OFFER

• Competitive salary & bonus
• Flexible working - this role will be based in the Leatherhead office two days a week
• Travel covered to any of our sites (subject to HMRC advisory rates)
• Extensive corporate benefits including Private Medical, Pension 8% employers' contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more...
• Excellent range of learning and development activity to support your career progression
• Industry leading family leave benefits to include 26 weeks fully paid maternity, 8 weeks fully paid paternity

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

1. Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
2. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
3. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Company

We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors.

At Wates, we are driven by our purpose of working together to inspire better ways of creating the places, communities, and businesses of tomorrow. We need the right people from whatever background to help us make this happen and we are always looking for talented people from all walks of life to reflect the diverse communities where we work.

There’s a huge variety of job opportunities across our businesses, working on challenging and exciting projects for customers across both the public and the private sector. No two days are ever the same.

By joining Wates, you’ll be working for an organisation which invests in your continued professional development, regardless of which stage you might be at in your career.