Service Desk Analyst

Buscojobs; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job description

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Company Description

CitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers, enabling the transition to a clean energy future. Our networks provide reliable, safe, and affordable electricity supplies, playing a crucial role in the energy supply chain. As industry leaders, we support customer choice while ensuring community safety and system stability in the face of climate challenges.

Role Description

This is a contract on-site role for a Service Desk Analyst located in Melbourne, VIC. The Service Desk Analyst will be responsible for providing technical support, analyzing and troubleshooting issues, and delivering exceptional customer service to internal and external stakeholders on a daily basis.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Service skills
• Experience in IT or related field
• Excellent interpersonal and communication skills
• Ability to work effectively in a team environment
• Relevant certifications or qualifications in IT support

Key Responsibilities

• Provide technical support and assistance via phone and in person
• Troubleshoot and resolve hardware and software issues for users
• Document and track issues in the Service Desk ticketing system
• Prioritise and escalate issues as necessary to other technical teams
• Maintain knowledge base of common issues and solutions for future reference.
• Perform software installations, updates and configuration

Seniority Level: Entry level

Employment Type: Contract

Job Function: Information Technology

Industries: Utilities