Service Desk Analyst

Avanti Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial services organisation is seeking a skilled Service Desk Analyst to enhance their IT team in London. You will provide 1st and 2nd line support, troubleshooting hardware and software issues while ensuring compliance with ITIL procedures. The role offers a competitive salary, hybrid working model, and career development opportunities. Join a dynamic team committed to delivering outstanding customer service in a fast-paced environment.

Benefits

Private healthcare

Pension contributions

Career development opportunities

Access to wellbeing programmes

Qualifications

• 2-3 years experience in a busy IT Service Desk environment.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Intune for device management is highly desirable.

Responsibilities

• Provide 1st and 2nd line IT support to end-users.
• Troubleshoot hardware, software, and network issues.
• Manage incidents through a ticketing system.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory

Exchange Hybrid

Intune

ITIL practices

Problem-solving

Communication

Job description

Service Desk Analyst London (Hybrid)

The Opportunity

A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users.

The Role

As a Service Desk Analyst, you will:

• Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage incidents, service requests, and alerts through a ticketing system.
• Perform software deployments, routine maintenance, and user onboarding/offboarding.
• Ensure compliance with ITIL processes and documentation standards.
• Deliver outstanding customer service in a busy IT support environment.

What We re Looking For

• 2 3 years experience in a busy IT Service Desk environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid.
• Experience with Intune for device management (highly desirable).
• Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous).
• Excellent communication, problem-solving, and multitasking abilities.
• Enthusiastic, approachable, and confident in user-facing support.

Working Pattern

• Hours: Monday to Friday, shifts covering 08 00.
• Weekly Hours: 33.75 hours, providing excellent work-life balance.
• On-call: Occasional evening or weekend duty, paid in line with company policy.
• Hybrid Working: 3 days in office, 2 days from home.
• Probation: First 3 months fully office-based for training and integration.

Why Join Us?

• Competitive salary and overtime pay for on-call duties.
• Shorter working week at 33.75 hours while retaining a full-time salary.
• Hybrid working model with strong support for work-life balance.
• Career development opportunities, including exposure to advanced IT infrastructure and security tools.
• Private healthcare, pension contributions, and access to wellbeing programmes.
• Collaborative and inclusive culture where your contribution makes a real impact.