Service Desk Analyst

TN United Kingdom; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to enhance their 1st line user support capabilities. In this role, you will develop and maintain essential Knowledge Articles, assist the help desk with structured queries, and provide incident management support to various contractors. This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact user satisfaction and operational efficiency. If you are passionate about providing outstanding support and have a knack for problem-solving, this role could be the perfect fit for you.

Qualifications

• Proficient in Excel and experienced in reporting and data analysis.
• Experience in a helpdesk role providing user support.

Responsibilities

• Develop and maintain Knowledge Articles for 1st line support.
• Provide incident management support to various help desks.

Skills

Excel

Reporting

Helpdesk Support

Job description

Social network you want to login/join with:

Responsibilities:

• Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
• Provide support to the Authority's 1st line desk as required to provide answers to the structured questions.
• Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required.
• Provide troubleshooting support as required between the Parties and Sub-Contractors.

Experience:

• Proficient in Excel.
• Experience in Reporting & Data.
• Experience in helpdesk role.

To speak to a recruitment expert please contact.