Service Desk Analyst

Fujitsu; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst in Fareham. This office-based role focuses on resolving IT support issues and providing excellent service to users. Candidates must be willing to learn about IT systems and possess teamwork skills. The company offers a comprehensive benefits package, including 26 days of annual leave, a pension scheme with high matching contributions, and various employee discounts.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Flexible benefits such as increased holidays

Employee assistance programme/virtual GP

Qualifications

• Willingness to learn and develop current knowledge/skills.
• Ability to document all aspects/issues related to service.
• Must meet security clearance requirements.

Responsibilities

• Resolve IT-related issues and provide solutions.
• Document failures and work on the Support Works ticketing system.
• Monitor IT systems and report alerts in accordance with policy.

Skills

Understanding of IT support and infrastructure

Team working skills

Knowledge of Windows 10 and 11

Active Directory

ITSM support

Job description

Job Title: Service Desk Analyst

Location: Fareham – Due to the nature of our support requirements, this is an office-based role.

Hours of support are 07:30 – 18:00 per week on a split shift, rotated weekly as directed by the team lead to cover 37 hours. Example shift patterns will be 07:30-16:00 & 09:30-18:00.

Your role

We are looking for a Service Desk Support Technician with a willingness to learn and a keen interest in technology. Your tasks include maintaining service during training at our sites across the country, resolving all IT-related issues, providing solutions and fixes where possible, and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to document all aspects/issues and related fixes while ensuring minimal disruption to service.

Understanding of IT support and infrastructure, team working skills are essential. As this is a training role, a willingness to learn and develop your current knowledge/skills is most important. Tasks include:

• Understanding of IT support and infrastructure, team working. As this is a training role, a willingness to learn and progress current knowledge/skills is most important.
• Assign Service Desk Support Calls as necessary.
• Respond to and complete calls within the timescales laid down in the SLA and in accordance with Fujitsu Procedures.
• Produce and maintain records, procedures, and other documentation related to the IS Service.
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security policies.
• Monitor IT Systems and report alerts in accordance with Policy.
• Maintain the security of network services in line with the Establishment’s Security Operating Orders and current process documentation.
• Knowledge/experience of Windows 10 and 11, Active Directory, ITSM support.

This role will require security clearance to a high level. Please visit National security vetting: clearance levels - GOV.UK.

Your benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits such as increased holidays, travel, dental, critical illness, and more
• Perks at work – employee discounts
• Employee assistance programme/virtual GP

Recruitment process

The recruitment process involves one or two stages of interviews.

Fujitsu is recognized as a Disability Confident Leader by the Department of Work and Pensions. We offer a guaranteed interview to all candidates with disabilities who meet the essential criteria and are capable of making reasonable adjustments during the recruitment process. Please contact us for more information.

Achieve together

We are Fujitsu, a Japanese company committed to fairness, equality, diversity, and inclusion. We promote a work environment where everyone can bring their full self to work, under our Be Completely You initiative.

We are inclusive and reflect societal diversity. We are a Disability Confident company, a Times Top 50 employer for Women, a signatory of the Race at Work Charter, and committed to UN standards for LGBT+ rights.

If working for a progressive organization that values diversity and inclusion is important to you, we encourage you to apply.

#LifeatFujitsu