Service Desk Analyst

Hays; Falkirk; On-site; GBP 25,000 - 35,000; Full time

Job description

Job Description

Your new company and role

Hays' client is looking for an experienced service desk analyst to assist them on an initial 3-month contract. This role will be office-based and 37 hours per week (either 8am-4pm or 9am-5pm).

This role will consist of the following:

• Answering 1st line technical emergency telephone calls
• Logging on ServiceNow ITSM system appropriately
• Administration duties including Active Directory, Azure, 365, MFA resets, clinical password resets and unlocks.
• Technical support for issues with Hardware and Software packages.
• Remote support via SCCM tool

What you'll need to succeed

• You must have at least two years' experience in a busy service desk environment providing technical customer support to various levels of users.
• You will have good customer service skills and work ethics; have excellent organisational and interpersonal skills and the ability to work on your own or as part of a team.
• You will have a minimum of HNC/HND in a computer-related subject.
• You will be required to cover procurement duties when necessary.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.