Service Desk Analyst

Proactive.IT Appointments; Epsom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology service provider based in Epsom is seeking an experienced Service Desk Analyst for a permanent position. The ideal candidate will have over 5 years of experience in Service Desk support, a strong understanding of ITIL, and excellent customer service skills. Benefits include a competitive salary, hybrid working, and a comprehensive perks package.

Benefits

Annual leave

Pension scheme

Discretionary bonus

Medical cover

Car scheme

On-site parking

Food facilities

Qualifications

• 5+ years’ experience in Service Desk support preferably in a busy environment.
• Working knowledge of ITIL framework.
• Strong customer service skills and relationship management.

Responsibilities

• Provide technical support in a customer-facing role.
• Manage systems and patching using SCCM.
• Ensure adherence to Service Level Agreements.

Skills

Service Desk support

ITIL framework

Microsoft Windows 11 support

Microsoft Office and Office 365

Client patching and management using SCCM

Active Directory administration

Customer service skills

Remote support tools

Job description

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Our client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis.

You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, pension scheme, hybrid working, discretionary bonus, medical cover, car scheme, on-site parking and food facilities, as well as many, many more perks!

Service Desk Analyst – Key Skills:

• 5+ years’ experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
• Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
• Strong experience of Microsoft Windows 11 support and installation
• Strong Microsoft Office and Office 365 skills
• Client patching and collection management using SCCM
• Active Directory and other account administration experience
• Experience working with and adhering to procedures
• Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability
• Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business
• Experience working to Service Level Agreement targets
• Ability to use remote control tools and provide effective telephone / remote support
• Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software

Service Desk Analyst – Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation