Service Desk Analyst

Intec Select Ltd; England; On-site; GBP 26,000; Full time

Job summary

A fast-growing technology company in the UK is seeking an IT Support Analyst to provide front-line technical support. This role involves assisting users with day-to-day IT issues, troubleshooting network problems, and contributing to support process improvements. Ideal candidates will have a customer-first mindset, understanding of networking basics, and the ability to manage multiple tasks effectively. A competitive salary of up to £26,000 is offered, alongside ongoing training and a strong benefits package.

Benefits

Ongoing training and development

Strong benefits package

Qualifications

• Strong communication skills with a customer-first mindset.
• Ability to work effectively under pressure and manage multiple tasks.

Responsibilities

• Provide first-line support via phone, email, and chat.
• Record and manage tickets accurately.
• Troubleshoot issues related to networks and connectivity.

Skills

Understanding of networking basics: IP, DNS, DHCP, VPN

Strong communication skills

Confidence in resolving technical issues

Organised and curious

Ability to work effectively under pressure

Education

Certifications such as CompTIA A+, Network+

Tools

Ticketing systems

Network monitoring platforms

Job description

Overview

IT Support Analyst

A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You\'ll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions.

Responsibilities

• Provide first-line support via phone, email, and chat
• Record and manage tickets accurately
• Troubleshoot issues related to networks, connectivity, telephony, and related services
• Guide users through basic fixes; escalate more complex problems
• Monitor systems and identify early signs of service disruption
• Support device setup, updates, and basic configuration
• Maintain clear and helpful documentation
• Contribute ideas for improving support processes

Essential Skills & Experience

• Understanding of networking basics: IP, DNS, DHCP, VPN, etc
• Strong communication skills with a customer-first mindset
• Confidence in resolving technical issues and escalating appropriately
• Organised, curious, and eager to build technical knowledge
• Ability to work effectively under pressure and manage multiple tasks

Desirable

• Previous experience in a service desk, ISP, or tech support environment
• Familiarity with tools like ticketing systems and network monitoring platforms
• Knowledge of setting up network devices (routers, modems)
• Certifications such as CompTIA A+, Network+, or similar

Package

• Salary up to 26,000
• Ongoing training and development
• Strong benefits package