Service Desk Analyst

FPSG Connect; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in the United Kingdom is seeking a Service Desk Analyst to resolve complex support cases and provide Level 1 and Level 2 support. The ideal candidate has experience with Windows operating systems, strong troubleshooting skills, and knowledge of Active Directory. This is an on-site position focused on assisting users efficiently, with a commitment to equal opportunities.

Qualifications

• Previous experience supporting hardware systems and Windows operating systems.
• Able to resolve Level 1 and Level 2 incidents and service requests independently.
• Experience in classifying, prioritizing, and triaging support tickets.

Responsibilities

• Resolve high-priority and complex support cases.
• Coordinate with remote teams and escalate when required.

Skills

Technical troubleshooting

Proficiency in Microsoft technologies

Strong troubleshooting abilities with Microsoft Office and Windows desktops

Knowledge of Active Directory

Knowledge of Group Policy

Knowledge of DNS

Job description

Service Desk Analyst / IT Support / Windows / On-site

Role Responsibilities

Responsibilities will include:

• Resolve high-priority and complex support cases.
• Resolve Level 1 and Level 2 incidents and service requests independently.
• Classify, prioritise, and triage support tickets.
• Coordinate with remote teams and escalate to infrastructure or application support when required.

Person Specification

Essential skills will include:

Previous experience supporting hardware systems and Windows operating systems

• Technical troubleshooting - hardware, software, network & security
• Proficiency in the latest Microsoft technologies
• Strong troubleshooting abilities with Microsoft Office and Windows desktops
• Knowledge of Active Directory, Group Policy, and DNS

Next Steps

Apply by contacting Ciaran Ahern, 0131 270 6608 or [e-mail]

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process