Service Desk Analyst

Venn Group; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

Venn Group is seeking a Service Desk Analyst to join a non-technical support team at an NHS organization in Derbyshire. The role involves providing first-line IT support, managing support tickets, and ensuring timely resolution of issues. This is a 3-month position with potential for extension, offering a competitive hourly rate.

Qualifications

• Experience in providing first-line IT support.
• Ability to manage and prioritize support tickets.
• Strong communication skills for liaising with stakeholders.

Responsibilities

• Provide first-line IT support via phone and email.
• Manage and prioritize incoming support tickets.
• Monitor SLAs and ensure timely escalation of incidents.

Skills

IT support

Incident management

User training

Job description

Service Desk Analyst

Ref: SDA1NCSUJBV

Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting non-technical support team at a great NHS organisation!

Location: Derbyshire

Rate: £13 - 15 per hour (dependant on PAYE or Umbrella)

Duration: 3 months (with potential extension)

Start:Immediate

Day to day duties:

• Provide first-line IT support via phone and email, ensuring timely resolution and accurate logging of incidents and service requests
• Diagnose and resolve support issues where possible at first contact, escalating when necessary
• Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues
• Deliver basic user training following hardware installations and raise awareness of support resources
• Escalate suspected security incidents in line with internal procedures
• Support major incident processes by communicating updates and liaising with key stakeholders
• Liaise with national service desks and third-party suppliers as needed
• Monitor SLAs and ensure timely escalation of any at-risk incidents
• Maintain accurate records of user accounts, permissions, assets, and hardware
• Participate in service desk rota to ensure consistent coverage
• Carry out additional tasks as required to support the IT service

To apply for this role or to find out about other IT opportunities, please contact Jordan Veitchon 07441 916444or email [e-mail] an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates