Service Desk Analyst

Endeavour Recruitment Solutions; East Grinstead; On-site; GBP 24,000 - 38,000; Full time

Job summary

A recruitment agency is seeking a Service Desk Analyst for a client near Gatwick Airport, West Sussex. The position requires troubleshooting and resolving IT issues, both over the phone and on-site. Candidates should be flexible, enthusiastic, and possess excellent problem-solving abilities. The salary ranges from £24,000 to £38,000, accompanied by an excellent benefits package including healthcare and bonuses. The agency encourages all applicants, even those with less experience.

Benefits

Competitive salary

Bonus schemes

Healthcare

Qualifications

• Must have excellent problem-solving skills.
• Good team player, able to cope under pressure.
• Prior experience working to strict SLA’s.

Responsibilities

• Troubleshoot and resolve hardware, software and networking issues.
• Provide support over the telephone or desk-side.
• Work to meet individual and team targets.

Job description

Overview

Endeavour Recruitment require a Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area. You would be trouble shooting and resolving hardware, software and networking issues either over the telephone or desk-side.

The successful candidate will be flexible by nature, enthusiastic and self-motivated. You should have excellent problem solving skills, be a good team player, able to cope under pressure and have previous experience of working to strict SLA’s and both team/individual targets.

The salary range for this role is £24,000 to £38,000 very much dependent upon experience. In addition to the competitive salary our client provides an excellent benefits package including bonus schemes, healthcare plus many more. Our client welcomes all applications and will provide training for the right candidate if necessary.

Preferred Candidate Experience

• ITIL Accreditation or working towards
• Windows 7
• MS Office 2010 / 2013
• 1 st or 2 nd Line Support Experience
• Avaya/IPT
• Citrix
• Exchange 2010
• Wireless Networking

If you don’t have all of the required experience, then please still apply as our client is keen to find the “right person” for the role regardless of experience.