Service Desk Analyst

Cripps LLP; Devon and Torbay, London; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An exciting opportunity awaits in an innovative firm as a Service Desk Analyst. This role is crucial for providing top-notch IT support to colleagues, ensuring efficient resolution of technical issues while maintaining exceptional service levels. With a focus on collaboration and a strong culture of teamwork, you'll contribute to meaningful change in a company committed to social and environmental responsibility. If you have a proactive approach and a passion for technology, this position offers a chance to make a significant impact within a supportive environment.

Qualifications

• Experience in IT support, ideally within professional services.
• Proactive, service-driven approach with excellent problem-solving skills.

Responsibilities

• Provide high-quality IT support across the firm.
• Log and manage IT support requests and troubleshoot issues.

Skills

Microsoft Office 365

Active Directory

Intune

VPNs

Two-Factor Authentication

Problem-Solving

Communication Skills

Tools

iPhones

Laptops

Multi-Screen Setups

Job description

2nd Floor, 80 Victoria St, London SW1E 5JL, UK

Job Description

Posted Wednesday 26 March 2025 at 01:00 | Expired Tuesday 29 April 2025 at 00:59

We have an exciting new role...

Responsibilities for this role include but are not limited to:

We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation.

About the role

As the first point of contact for IT support, you will assist colleagues via email, telephone, in person, and MS Teams. Responsibilities include logging and managing IT support requests, troubleshooting and escalating issues to minimise disruption, and maintaining IT equipment, including preparing meeting rooms for online presentations. You’ll also contribute to knowledge sharing within the team and support IT projects as required.

The Service Desk team operates Monday to Friday, with shifts on rotation:

• 8:00 AM – 4:15 PM
• 9:00 AM – 5:15 PM
• 10:00 AM – 6:15 PM

About you

With experience in IT support, ideally within professional services, you’ll have strong knowledge of Microsoft Office 365, Active Directory, Intune, Mimecast, VPNs, and two-factor authentication, along with hands-on experience supporting iPhones, laptops, and multi-screen setups. A proactive, service-driven approach, excellent problem-solving and communication skills, and the ability to work independently under pressure are essential.

You'll spend at least 60% of your working week in the office, though arrangements may vary. Our strong culture emphasizes working together in the office, fostering collaboration and cohesion among our team.

At Cripps, our purpose is to make a positive and lasting difference. In 2024, we became a certified B Corporation, demonstrating our commitment to social and environmental responsibility. We are transparent about our progress and dedicated to continuous improvement as a sustainable and inclusive business. Join us to contribute to meaningful change, champion ambitious goals, and make a personal impact on our people, clients, our planet, and communities.