Service Desk Analyst

Computershare Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in financial administration is looking for a Service Desk Analyst in Edinburgh. In this office-based role, you will provide first-line IT support to global employees, manage incidents, and contribute to ongoing improvement initiatives. Ideal candidates will demonstrate strong customer service skills and a keen interest in technology. Growth opportunities within the global tech support department are abundant.

Benefits

Flexible work arrangements

Health and wellbeing benefits

Recognition awards

Opportunity to purchase company shares

Qualifications

• Experience in a technical environment or a strong interest in tech.
• Understanding of ITIL frameworks is highly advantageous.
• Attention to detail and an inquisitive mindset.

Responsibilities

• Logging, categorizing, and prioritizing global incidents.
• Building and maintaining effective relationships across teams.
• Ensuring compliance with audit requirements, regulations, and SLAs.

Skills

Customer service skills

Technical troubleshooting

Problem-solving

Collaboration

Job description

Social network you want to login/join with:

Service Desk Analyst Job Description

Location: Edinburgh

In this office-based position, you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at putershare/flex.

We give you a world of potential

putershare has an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or an individual with a passion for technology seeking your first step into the tech world?

Our Service Desk Analysts are pivotal to our organization's success; keeping our employees online and able to perform their roles is crucial. There are also many other exciting initiatives in the department that you can be part of!

This is a great department to join! Working in Global Tech Support (GTS) provides a broad understanding of our wider business, as you collaborate with multiple business lines and see various transactions and projects that putershare is involved in.

If you're looking for a role with growth opportunities, this is the one. Employees in GTS have advanced into roles in Business Analysis, Development, Cyber Security, Application Support, and more.

A role you'll love

This position is within our GTS department in Edinburgh, supporting our global employees with IT issues. We seek candidates willing to work back shift hours (6am - 2pm) and participate in a weekend rotation (one weekend every 4-6 weeks).

You should be available to start on Monday, 22nd September 2025.

As a Service Desk Analyst, you will work with a talented team to handle all first-line support for our global employees, ensuring the readiness of our critical systems.

Your responsibilities include logging incidents and requests, prioritizing tasks, and providing first contact resolution when possible. You will also ensure documentation and processes are current, suggest improvements, and explore automation opportunities to maximize efficiency.

Key responsibilities:

1. Logging, categorizing, and prioritizing global incidents
2. Building and maintaining effective relationships across teams
3. Ensuring compliance with audit requirements, regulations, and SLAs

What you will bring to the role

We seek passionate individuals with a keen interest in technology, attention to detail, and excellent customer service skills. The ability to think quickly, solve problems, and collaborate effectively is essential.

You will also need:

1. Experience in a technical environment or a strong interest in tech
2. Understanding of ITIL frameworks (highly advantageous)
3. Appreciation for processes and documentation
4. An inquisitive mindset eager to learn and improve

If this sounds like your ideal role, apply today! Join a department that supports our global business, learn, and share your ideas.

Rewards designed for you

• Flexible work arrangements for work-life balance
• Health and wellbeing benefits tailored for you and your family
• Opportunity to purchase company shares with employer contributions
• Recognition awards, team events, and investment opportunities

Ours is a welcoming, close-knit community with experienced colleagues ready to support your growth. Learn more about our rewards and life at putershare at putershare/careershub.

About Us

A company to be proud of

We are a global leader in financial administration with over 12,000 employees across more than 22 countries. At putershare, our inclusive culture helps you grow, move forward, and explore opportunities.

Fairness and culture

We are committed to providing opportunities based on merit, fostering an environment where everyone feels valued. For support during the recruitment process, visit putershare/access.

About the Team

Our Technology Services team fosters innovation and empowerment. As a diverse, evolving global business, we offer continuous learning, career growth, and exciting challenges.