Service Desk Analyst

Adecco; Chester; On-site; GBP 25,000 - 35,000; Full time

Job description

Location: Chester
Contract Type: Fixed Term Contract
Contract Length: 12 months (Potential to be extended)
Working Pattern: Full Time

Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play a vital part in supporting a global user base, ensuring that employees have the tools and assistance they need to succeed.

Key Responsibilities:

1. Provide first-line support for technology issues via phone, primarily focusing on Microsoft applications and proprietary systems.
2. Perform basic troubleshooting on various technologies, including Windows 10/11 and iOS devices (iPad/iPhone).
3. Utilise ticketing systems to log, track, and resolve issues efficiently.
4. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy.
5. Participate in in-house training to enhance your skills and knowledge of the tools and systems used.

Required Skills:

1. Proficient in Microsoft Office applications with a strong understanding of troubleshooting techniques.
2. Familiarity with Windows 10/11 operating systems and iOS devices.
3. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users.
4. Strong customer service orientation with the ability to handle various user requests and problems effectively.
5. Experience in a technology call centre or customer service environment is highly desirable.

Desired Skills:

1. Ability to utilise multiple resources to diagnose and resolve technology issues.
2. Proven track record of meeting or exceeding performance targets related to call handling and customer service.
3. A proactive approach to learning and adapting to new technologies and processes.

What We Offer:

1. A collaborative and supportive work environment where your skills will be valued.
2. Comprehensive in-house training to help you grow and succeed in your role.
3. The opportunity to work with a diverse, global user base and make a significant impact on their technology experience.

If you are a self-motivated individual with a passion for technology and a commitment to outstanding service, we want to hear from you! Join our client's team and contribute to enhancing the technology experience for employees worldwide.

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.