Service Desk Analyst

Hazlewoods; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Sign-on Bonus

Parking

Profit Share

Holiday Allowance

Life Assurance

Health Benefits

Parental Leave

Social Events

Job summary

Hazlewoods is seeking a Service Desk Analyst to join our IT team, supporting multiple office locations across the Southwest. You will provide 1st and 2nd line IT support via phone, email, and in person, log and manage tickets, and assist with onboarding, offboarding, and internal moves.

The role requires excellent communication and a proactive approach to IT inductions for new starters, with opportunities for professional development and long-term growth within Hazlewoods.

Qualifications

• Minimum 2 years' experience in IT support, ideally within a service desk/help desk environment.
• Strong working knowledge of Windows OS (configuration and troubleshooting).
• Basic understanding of networking concepts: LAN, WAN, DHCP, DNS.
• Excellent communication skills and confidence interacting across all levels of the business.
• Full UK driving licence and access to a vehicle (essential for multi-site support).

Responsibilities

• Provide 1st and 2nd Line IT support via phone, email, and face-to-face interactions
• Log and manage support tickets, including daily system checks
• Handle user requests such as onboarding, offboarding, and internal moves
• Lead engaging IT inductions for new starters

Skills

IT Support

Windows OS

Networking basics

Customer service

Driving licence

Job description

Hazlewoods is proud to be one of the largest independent chartered accountants and business advisers in the Southwest, with over 550 dedicated professionals across Gloucestershire, Bristol, and Cardiff.

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Join our dynamic and growing IT team as a Service Desk Analyst, where your skills will make a real impact across our office locations.

If you are looking for a collaborative IT team that values service excellence and innovation and enjoy professional development and long-term opportunities, please keep reading.

Role and Responsibilities:

• Provide 1st and 2nd Line IT support via phone, email, and face-to-face interactions
• Log and manage support tickets, including daily system checks
• Handle user requests such as onboarding, offboarding, and internal moves
• Lead engaging IT inductions for new starters

Requirements:

• Minimum 2 years' experience in IT support, ideally within a service desk/help desk environment
• Strong working knowledge of Windows OS (configuration and troubleshooting)
• Basic understanding of networking concepts: LAN, WAN, DHCP, DNS
• Excellent communication skills and confidence interacting across all levels of the business
• Full UK driving licence and access to a vehicle (essential for multi-site support)

At Hazlewoods we value our employees and have a competitive benefits package including:

• Direct application bonus
• On-site parking or contribution to parking depending on location
• Profit share scheme
• 25 days annual leave plus the option to purchase up to a total of 30 days.
• Clear progression structure
• Life assurance - 6x annual salary.
• Health and wellbeing benefits such as; discounted gym membership, on-site mental health first aiders, online GP appointment, Employee Assistance Programme, access to Aviva Digicare+, plus much more!
• Enhanced maternity and paternity leave
• Regular firm-wide and team social events

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