Service Desk Analyst

Jago Consultants; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading independent accountancy and business advisory firm in the UK is seeking a Service Desk Analyst to join their IT Team. This role, based in Cheltenham, involves providing technical support across three main sites and offers significant opportunities for career development and training within a growing IT environment.

Qualifications

• Experience in a Service Desk / IT Support role required.
• Full UK Driving License needed.
• Knowledge of business automation processes beneficial.

Responsibilities

• Providing 1st & 2nd Line technical support (phone, email, and in-person).
• Logging support tickets and managing incidents.
• Building user equipment and maintaining IT documentation.

Skills

Technical support

Active Directory Management

LAN/WAN knowledge

Microsoft Office 365

Google Chrome

Incident management

Tools

Microsoft 10

WebEx

Job description

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Service Desk Analyst required. My client are one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over it’s competitors and relies on the IT Team to provide a reliable service to support it’s daily operations.

Due to on-going growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their 3 main sites and 500 employees in Staverton and Cheltenham. This role offers potential career progression within the team and internal & external training for your personal development.

Position Overview

• Providing 1st & 2nd Line technical support (phone, email and in person)
• Logging of support tickets for all issues flagged, including daily checks
• Management of incidents
• Building of user equipment (laptops)
• Documentation: procedures, configurations, training
• Maintaining an orderly and tidy working environment for all area’s under the control of the IT department
• Ownership of 1st and 2nd line support processes, e.g starter, leaver and transfer processes
• Maintenance of end-user and meeting room equipment (WebEx) builds and processes
• Active Directory / GP / DHCP / DNS Management

Position Requirements

• Full UK Driving License
• Experience in a Service Desk / IT Support role
• Good knowledge with Microsoft 10 and Microsoft Office 365
• Good knowledge of Google chrome
• Good understanding of LAN, WAN, DHCP, DNS
• Active Directory Management
• Experience in automation processes

Position Remuneration

• Monday to Friday (rotating shift pattern)