Service Desk Analyst

Landmark Information; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in Bristol is seeking a skilled Service Desk Analyst to manage IT support tasks for internal customers. This role involves prioritizing requests and ensuring smooth operation of systems. Ideal candidates possess ITIL V4 Foundation certification and strong technical skills. The position offers generous benefits, fostering both personal and professional development.

Benefits

Generous Holiday Allowance

Annual Lifestyle Allowance

Pension Scheme

Private Health Insurance

Internal Coaching and Mentoring

Training and Career Progression

Qualifications

• ITIL V4 Foundation or previous Service/Support Desk experience.
• Exposure to Microsoft 365 Admin Centre and Active Directory.
• Strong technical support skills and experience.

Responsibilities

• First point of contact for IT support activities.
• Manage and prioritize workload via ITSM Tools.
• Keep customers updated on requests.

Skills

ITIL V4 Foundation

Microsoft 365 Admin Centre

Strong technical support skills

Excellent communication skills

Self-motivated

Job description

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At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.

The role will involve:

• Being the first point of contact for IT support activities for our internal customers
• Managing and prioritising your workload via our ITSM Tools
• Keeping your customers updated via all communication methods to manage expectations
• Supporting the wider IT Department ensuring the smooth function of our systems and processes
• Onboarding new people to the company (hardware and account provision)
• Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
• Ensuring our EUC compliance levels meet our high standards
• Keeping our Asset management system UpToDate
• Keeping all knowledge base support documentation up to date
• Occasional Visits to other offices located in the United Kingdom to provide physical support

About You

To be considered for the role you will need to have:-

• ITIL V4 Foundation or previous Service/Support Desk experience
• Exposure to Microsoft 365 Admin Centre, AD
• Self-motivated
• Strong technical support skills and experience
• Excellent communication skills with the ability to communicate technically at all levels