Service Desk Analyst

JR United Kingdom; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large public sector client is seeking a dedicated Service Desk Analyst to join their team during a busy period. This role is pivotal in providing excellent customer service and managing IT-related issues. The analyst will be the first point of contact for service requests and will ensure compliance with company policies. Ideal candidates will have a strong commitment to service excellence, the ability to follow processes, and effective communication skills. This is an exciting opportunity to contribute to a vital public service role while enhancing your IT support skills.

Qualifications

• Strong customer service skills and commitment to service excellence.
• Ability to manage workload and follow process documentation.

Responsibilities

• Provide support for standard applications and infrastructure.
• Manage and fulfill service requests as the first point of contact.
• Perform daily system checks and ensure compliance with policies.

Skills

IT operational support frameworks

Customer service excellence

Process documentation adherence

Data recording accuracy

Qualitative checks on IT systems

General administrative tasks

Team communication

Workload management

Job description

Service Desk Analyst

Contract Duration: 3 Months

Hourly Rate: £15.62 Umbrella

Location: Bournemouth

About the Company

A large public sector client is seeking a Service Desk Analyst with excellent customer service skills to join their team due to staff illness and a busy period.

Role Overview

The Service Desk Analyst provides support related to standard applications and infrastructure, managing and fulfilling service requests. The Service Desk acts as the first point of contact for all IT-related issues and requests.

Responsibilities

1. Incident management
2. Perform daily system checks
3. Ensure compliance with all company policies and procedures, including IT Usage Policy

Skills and Qualifications

• Understanding of IT operational support frameworks
• Commitment to service excellence
• Ability to follow process documentation and instructions for incident resolution and request fulfillment
• Accurate data recording as directed by IT Management System
• Conduct qualitative checks on IT systems
• Perform general administrative tasks
• Communicate potential or current issues with team members
• Manage workload within tight deadlines
• Undertake duties delegated by the Head of IT Service Desk or line management
• Perform other reasonable duties as required for smooth business operations

Next Steps

If you're interested, click 'apply now' to send your updated CV or call us for more information. If this role isn't suitable, contact us for a confidential career discussion.

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