Service Desk Analyst

Compass Group; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader au Royaume-Uni recherche un Service Desk Analyst engagé pour assurer le bon fonctionnement des opérations. Vous sera responsable de résoudre rapidement les problèmes tout en collaborant avec des équipes interfonctionnelles. Notre candidat idéal possède une expérience dans un environnement WFM et un engagement envers l'amélioration continue.

Benefits

Formation et développement

Reconnaissance des employés

Avantages compétitifs

Qualifications

• Expérience avec un environnement WFM, comme Infor.
• Connaissances techniques des systèmes de gestion de la performance.
• Expérience opérationnelle intersectorielle dans la restauration contractuelle.

Responsibilities

• Résoudre les problèmes de manière rapide et professionnelle.
• Fournir une interface professionnelle et cohérente.
• Communiquer avec les sites et secteurs pour assurer la résolution des problèmes.

Skills

Communication

Amélioration continue

Gestion de projet

Tools

Infor

Job description

We're currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week.

As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group UK? Here's what you need to know before applying:

Your key responsibilities will include:

• Resolve issues in a timely and professional manner
• Provide a consistent, professional face for the programme
• Work with cross-functional teams to ensure issues are accurately identified and resolved
• Identify and escalate any risks and issues where appropriate.
• Record learnings, cross training, and knowledge share within the Our Time team to ensure legacy from development
• Support communication with sites and sectors

Our ideal Service Desk Analyst will:

• Experience & Qualifications

• Experience of working with Infor or similar WFM application environment
• Project Management
• Technical knowledge of performance management systems and administration
• Cross sector operational experience in a contract catering, or TUPE environment
• Driven forcontinuous improvement
• Strong communication abilities

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0207/344800/52528012/WJ #Central Functions

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!