Service Desk Analyst

Job Title: Service Desk Analyst
Location: Birmingham - On site full time
Day Rate: £160 - £180 per day (Inside IR35)
Contract Length: Short Term Contract

I have a very exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced Service Desk Analyst to join their dynamic IT team on a short term contract.

Job Responsibilities/Objectives

• Quickly diagnose and resolve technical issues reported by end-users to minimise downtime and maintain productivity.
• Provide remote troubleshooting and support for off-site employees via remote access tools.
• Deploy, update, and manage software applications across the organisation, ensuring compliance with licensing agreements.
• Handle user account administration tasks such as password resets, account unlocks, and permissions management in Active Directory and other systems.
• Assist with IT projects, including hardware and software roll-outs, migrations, and upgrades.
• Work closely with other IT teams to ensure seamless integration and support for new technologies and services.

Required Skills/Experience
The ideal candidate will have the following:

• Extensive experience in a Service Desk Analyst position.
• Proficiency in diagnosing and resolving hardware and software issues.
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.