Service Desk Analyst

Compass Group UK; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Compass Group UK is seeking a dedicated Service Desk Analyst to support operations. In this full-time role, you will resolve issues, maintain service quality, and collaborate with teams for continuous improvement, backed by an inclusive culture that values growth and development.

Benefits

Competitive pay

Learning and development opportunities

Qualifications

• Experience in Infor or similar WFM application environments.
• Cross-sector operational experience in contract catering or TUPE environments.

Responsibilities

• Resolve issues in a timely and professional manner.
• Work with cross-functional teams for accurate issue resolution.
• Support communication with sites and sectors.

Skills

Project management

Technical knowledge of performance management systems

Strong communication

Tools

Infor or similar WFM application

Job description

We're currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of operations at Compass Group UK on a full-time basis, contracted for 40 hours per week.

As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.

Could you bring your spark to Compass Group UK? Here's what you need to know before applying:

Your key responsibilities will include:

• Resolve issues in a timely and professional manner
• Provide a consistent, professional face for the programme
• Work with cross-functional teams to ensure issues are accurately identified and resolved
• Identify and escalate any risks and issues where appropriate
• Record learnings, cross-train, and share knowledge within the Our Time team to ensure legacy from development
• Support communication with sites and sectors

Our ideal Service Desk Analyst will have:

• Experience working with Infor or similar WFM application environments
• Project management skills
• Technical knowledge of performance management systems and administration
• Cross-sector operational experience in contract catering or TUPE environments
• A drive for continuous improvement
• Strong communication skills

As part of Compass, you'll help feed people, fuel progress, and forge connections across approximately 6,000 venues. Join us to grow your career with the industry leader, enjoy competitive pay, great perks, and unrivalled opportunities for learning and development at one of the UK's biggest businesses.

Job Reference: com/0207/344800/52528012/WJ #Central Functions

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves at work and has equal opportunities to advance. We strive to build a culture that respects and celebrates the talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered, and to thrive—because diversity is our strength!