Service Desk Analyst

ECS Resource Group Ltd; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology support provider in Birmingham seeks a Service Desk Analyst to provide first-point IT support across multiple sites. Candidates should have hands-on experience with various IT equipment and a solid understanding of networking concepts. This role offers a competitive salary and full-time hours, contributing to a dynamic team focused on delivering high-quality technical solutions.

Qualifications

• Previous hands-on experience with desktops, laptops, and telephony systems.
• Solid understanding of LAN/WAN, VPN, and wireless LAN.
• Strong communication and training abilities.

Responsibilities

• Provide support for hardware, software, telephony, and data connections.
• Assist with operational tasks and infrastructure projects.
• Deliver user training and support PC/laptop provisioning.

Skills

IT support experience

Problem-solving skills

Customer-focused communication

Tools

MS Active Directory

Office 365

Job description

Service Desk Analyst - Aston, Birmingham

Salary: 25,500 - 30,000

Full-Time 40 Hours per Week

My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality technical support.

Key Responsibilities

• Provide day to day support for hardware, software, telephony, and data connections.
• Assist with operational tasks and infrastructure projects.
• Deliver user training and support PC/laptop provisioning.
• Act as the "face of IT," engaging with staff at all levels.

Essential Skills & Experience

• Previous hands on experience with desktops, laptops, printers, mobile devices, and telephony systems.
• Solid understanding of LAN/WAN, VPN, wireless LAN, MS Active Directory, and Office 365.
• Ability to manage OS updates, antivirus solutions, and business application installations.
• Strong problem-solving skills and a customer-focused approach.
• Professional, polite, and helpful communication style.
• Experience in training users on hardware and software.

ECS Resource Group are an Equal Opportunity Employer. In accordance with the Equality Act 2010, if you require an alternative form of application please contact us for more information.