Service Desk Analyst

Medirest Signature; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in contract catering is looking for a full-time Service Desk Analyst in Birmingham. The role involves resolving issues, collaborating with teams, and maintaining high service quality in the workplace environment. Strong communication and technical abilities are essential for success in this dynamic position.

Benefits

Competitive pay

Great perks

Unrivalled opportunities for learning and development

Qualifications

• Experience of working with Infor or similar WFM application environment.
• Technical knowledge of performance management systems and administration.
• Cross sector operational experience in a contract catering or TUPE environment.

Responsibilities

• Resolve issues in a timely and professional manner.
• Work with cross-functional teams to ensure issues are accurately identified and resolved.
• Support communication with sites and sectors.

Skills

Strong communication abilities

Continuous improvement driven

Job description

We're currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week.

As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group UK? Here's what you need to know before applying:

Your key responsibilities will include:

• Resolve issues in a timely and professional manner
• Provide a consistent, professional face for the programme
• Work with cross-functional teams to ensure issues are accurately identified and resolved
• Identify and escalate any risks and issues where appropriate.
• Record learnings, cross training, and knowledge share within the Our Time team to ensure legacy from development
• Support communication with sites and sectors

Our ideal Service Desk Analyst will:

• Experience & Qualifications

• Experience of working with Infor or similar WFM application environment
• Project Management
• Technical knowledge of performance management systems and administration
• Cross sector operational experience in a contract catering, or TUPE environment
• Driven forcontinuous improvement
• Strong communication abilities

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0207/344800/52528012/WJ #Central Functions

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!