Service Desk Analyst

MCS Group; Belfast; On-site; GBP 30,000; Full time

Job summary

A key public sector organisation in Belfast is looking for an experienced IT Service Desk Analyst. The role involves providing first-line support to over 1,500 users, ensuring compliance with IT policies, and investigating technical issues. Candidates must have at least 2 years of experience in IT support, strong communication skills, and a minimum of 5 GCSEs. This is a temporary contract for 8 to 12 months with a salary equivalent to £29,863 per annum.

Qualifications

• At least 2 years' experience in a similar IT support role.
• Ability to explain technical issues clearly.
• Experience in supporting various OS and applications.

Responsibilities

• Provide first-line support via phone and email.
• Investigate and resolve incidents or escalate as necessary.
• Ensure compliance with IT security policies.

Skills

Prioritisation

Strong communication

Technical support

Education

Minimum of 5 GCSEs at Grade C or above

Tools

Windows 10

Microsoft Office

Active Directory

Job description

MCS Group is working with a key public sector organisation as they look for an experienced IT Service Desk Analyst to join their busy ICT team in Belfast. This is a fantastic opportunity for a Service Desk Analyst with a solid technical background to provide first-line IT support across a wide range of hardware, software and network services in a dynamic and fast-paced environment.

The Role

• You will provide first-line support via phone and email, processing incidents and service requests using ITIL-based processes.
• This Service Desk Analyst will support over 1,500 users with a wide range of ICT services including:
• Hardware: Servers, laptops, printers, tablets, rugged devices, peripherals, network devices.
• Software: Windows OS, Microsoft 365, desktop applications, antivirus, backup/restore tools.
• Network: WAN, VPN, and wireless infrastructure.
• You will investigate, triage, and resolve incidents, escalating to resolver groups or third-party suppliers where necessary.
• Ensure compliance with all relevant IT security and corporate policies.
• Participate in IT projects and provide updates during team meetings.
• Conduct regular on-site service desk clinics at client sites when required.

The Person: Essential Criteria

To be considered, candidates must meet the following criteria:

• Minimum of 5 GCSEs at Grade C or above (including English and Maths), or equivalent.
• At least 2 years' experience in a similar IT support role.
• Demonstrable ability to prioritise workload and meet service targets.
• Strong communication skills with the ability to explain technical issues clearly.
• Experience supporting:
• Windows 10 and above
• Microsoft Office applications
• Active Directory and Microsoft 365

• Full, current driving licence and access to a vehicle for business use.
• Willingness to occasionally provide support outside normal working hours or at weekends when required.

This is a temporary contract for 8 to 12 months, with salary equivalent to £29,863 per annum (paid as a rate per hour for the duration of the assignment).

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group 02896 935 509

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

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