Service Desk Analyst

Blue Arrow; Bedford; On-site; GBP 37,000 - 39,000; Full time

Job summary

A technology support service is seeking a Senior Service Desk Analyst in Bedford to provide high-level support for the entire council's ICT services. The ideal candidate will have extensive experience with ITSM tools, excellent customer service skills, and be knowledgeable in technologies like Microsoft 365, VMware, and Citrix. This role primarily requires an office-based presence and offers a salary between £37,000 to £39,000.

Qualifications

• Proven experience as a senior service desk analyst/engineer.
• Strong expertise in ITSM tools and automation.
• Knowledge of Microsoft 365 and other technologies.

Responsibilities

• Provide support across the entire council.
• Offer high-level guidance on applications and hardware.
• Manage user and software lifecycle.
• Produce high-quality knowledge documents.

Skills

Customer service

Technical support

Problem-solving

Communication

Tools

Ivanti Neurons

Microsoft 365

VMware

Citrix

Cisco

Dell

Job description

Overview

Service Desk Analyst required! Salary: £37,000 to £39,000. Location: Bedford. Hours: Monday - Friday 8am - 6pm.

An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service. You and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and provide high level support of complex solutions for the Council’s Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based.

Responsibilities

• Provide support across the entire council at all levels.
• Offer high level support and guidance on issues related to the council's applications, systems, and hardware, which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell.
• Manage lifecycle management of users, software and assets.
• Production of high-quality knowledge, FAQ's etc.

Qualifications and Skills

• Extensive proven experience as a senior service desk analyst/engineer.
• Strong expertise in ITSM Tools, scripting, and automation.
• Good knowledge of Microsoft 365, etc.
• Highly motivated, enthusiastic, and technically minded.

Apply today!

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